Due diligence for equipment sold
I sold a DC on ebay and everything went smoothly. The buyer, before purchasing, ased quesitions about functionality. The DC was a TSC2 with Survey Controller 12.49. His question was for me to verify if the Bluetooth worked. I had been using the unit to run VRS RTK with an R8-2. So I simply fired it up, made the connection successfully, replied in the affirmative. The DC sells. Once it is delivered he asks me about an Authorization key so he can connect it with his SPS 780. I don’t know what he’s talking about soI call my local Trimble dealer and the dealer starts asking me questions that I cant answer. (Serial Number of the SPS 780) Finally, I send a message (at this point all messages are through ebay because of ebay’s communication rules about sales) giving the Trimble dealer’s phone number and email to the buyer so he can supply all the pertinent information.
Recap. Buyer asked if the DC and Bluetooth worked. It did. It worked flawlessly with my equipment. He purchased the DC and is having problems with it working with his equipment. I do feel bad and I’ve tried to help him but I’m limited as to what I can do. So, my question is. When do I wash my hands of this situation? It’s starting to be a hassle and it’s tough being tech support for equipment you’re unfamiliar with (SPS 780). Did I not dot my due diligence?
***** Side note: Is it me or is the cost of selling equipment on ebay (and then shipping it) stupid expensive? ****
Thanks in advance
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