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Carlson RT4 (Juniper Mesa3) Help  

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sireath
Posts: 362
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(@sireath)
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Joined: 6 years ago

Thought would like to check here since its the weekend and doubt Carlson would respond in time. I had thought I had switched off my windows update but surprisingly the tablet updated itself. It so happened that the update cause my touchscreen to register my touches to be the opposite of the screen. A mouse connected to the tablet works perfectly fine. I assume that the update somehow screwed up the touchscreen setting. I did a rollback of the update but it did not resolve the problem. 

I would like to check if anyone had encounter this problem and is there a fix. Also, is there a permanent way to switch off W10 from updating ever again?

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Roger S
Posts: 5
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(@roger-st-amand)
5+ posts
Joined: 2 years ago

That happened on mine as well. its the display driver.  The windows update rolled it back.There is a service bulletin on the juniper website.

https://www.junipersys.com/support/article/14710

Good luck with it

 

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1 Reply
sireath
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(@sireath)
Joined: 6 years ago

250+ posts
Posts: 362

@roger-st-amand Hi sorry for the delay. Was in a hurry and the driver update works. Wonder why do software not follow the adage, if it aint broke dont fix it.

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Brad Ott
Posts: 4909
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I love this place.

ROCK ON.

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SurveyorNation swag for surveyors

dmyhill
Posts: 1654
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(@dmyhill)
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Posted by: @sireath

if it aint broke dont fix it.

How do you bill for that?

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Mark Silver
Posts: 647
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(@mark-silver)
500+ posts
Joined: 10 years ago

My takeaway on this is always have a USB Mouse and USB keyboard in pickup. That update was really hard to do without a real mouse...

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